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Emergency Vet Clinic

If your pet is injured or unwell and you are unable to get an appointment with your usual vet, our team can help.

After Hours Service

We are open 24 hours per day, 7 days per week, 365 days per year.

Convenient North Shore Location

Providing the highest standards of emergency and critical care.

Dedicated, Caring Emergency Team

Supported by veterinary specialists in one of NZ's best equipped veterinary hospitals.


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How ARC Emergency works Your call will be taken by an ARC team member, who will take
your details and advise you on what to do next.
You will be given an indication of the relevant consultation fees.
Emergency? Call us on 09 281 5815
with emergency vet
Regular vet
if required
(urgent cases

In an emergency

In an emergency, call us on 09 281 5815

We will assess your pet as soon as possible after arrival.

  • Pets that require the most urgent and immediate treatment will be seen as a priority
  • We will contact your usual vet with an update of your pet’s progress as soon as possible during normal opening hours 
  • In most cases we refer you back to your usual vet for followup and ongoing care
  • If your pet is critically ill or requires specialist care, consultation with a specialist in the relevant field can be arranged (usually the next business day)

Upon arrival
Please report to reception.  Your pet will be promptly assessed and you will be advised on what will happen next.  

Consultation and treatment
In most cases this is a consultation with a veterinarian, during which a treatment plan and any further associated costs will be fully discussed.

Pets in Critical Condition
If your pet is deemed to be critical then this will be communicated and they may be admitted to the treatment area so that life-saving treatments can be started as soon as possible. Once your pet’s condition is stabilised, a consultation will occur where an appropriate treatment plan can be developed and associated costs discussed.

More about our services

Directions by car

  • Coming from the north or south 
    Take the Upper Harbour Highway exit (414) off the Northern Motorway (SH1). Turn west on SH18. After driving two kilometres take the Albany Highway exit (2) and turn right at the lights onto Albany Highway. Continue on Albany Highway for 500 metres, through the Schnapper Rock/Bush Road intersection and down the hill. At the base of the hill turn left into the Animal Referral Centre driveway. The clinic is the second building back from the road.
  • Coming from the west
    Take the Northwestern motorway (SH16) northwest and exit (19B) onto the Upper Harbour Motorway (SH18). Continue along the Upper Harbour Motorway (SH18) east and exit (2) onto Albany Highway. Turn left onto Albany Highway and continue through the Bush Rd/Schnapper Rock Rd intersection and down the hill. Turn left into the Animal Referral Centre driveway at the base of the hill. The clinic is the second building back from the road. 

Meet Our Emergency Team

Dr Xanthe Warde

Dr Xanthe Warde

Head Emergency Veterinarian

Xanthe graduated in 2006 and started her emergency vet career in a part time role whilst working in general practice. After the earthquakes in Christchurch, she moved to Australia and completed a rotating internship covering , internal medicine, diagnostic imaging and emergency medicine. She spent the following six years in university practice as an emergency veterinarian, and enjoyed being involved in training future veterinarians. Xanthe has continued this interest in training through involvement with the Australian and NZ College of Veterinary Scientists at membership level. 

Xanthe completed her Masters of Veterinary Medicine in 2012 and has continued to study to expand her knowledge. She loves working in emergency medicine. It is challenging but often very rewarding. 

Outside of work Xanthe has been involved with the NZ Army with a short stint in the Territorial Forces after graduation. She also enjoys running with her two dogs, Crossfit and cuddles with her Burmese cats. 

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Dr Anne Wyer

Dr Anne Wyer

Emergency Veterinarian

Anne grew up in a city just outside Chicago, Illinois. She earned an undergraduate degree majoring in Biological Sciences and minoring in Chemistry from Northern Illinois University with an athletic scholarship to play for the women's soccer team. From there, Anne completed her Doctorate of Veterinary Medicine at the University of Illinois. Anne’s clinical externship experiences were mostly at zoo and wildlife facilities including Brookfield Zoo (Chicago), Memphis Zoo (Tennessee), Clinic for the Rehabilitation of Wildlife (Florida), and Fossil Rim Wildlife Center (Texas). 

Following graduation, Anne completed a one-year small animal rotating internship at Veterinary Specialists and Emergency Services in Rochester, NY and then a one-year avian and exotics internship at Gulf Coast Veterinary Specialists in Houston, Texas. These experiences have helped her become comfortable with a variety of species and disease processes. Anne first moved to New Zealand in July, 2017 to indulge her love of hiking and camping with easy access to mountains, forests, and the beach. 

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Dr Lorna Hardy

Dr Lorna Hardy

BVSc (dist)
Emergency Veterinarian

Lorna graduated from the University of Bristol in 2015 and recently moved to New Zealand, joining the ARC team in April 2019. She worked both in general practice and emergency clinics along with doing veterinary volunteer work overseas.

In her spare time Lorna likes to go hiking, running, horse riding and eat good food! Lorna has a passion for emergency medicine, and is also currently working towards her feline medicine membership examinations.

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Dr Alice Handley

Dr Alice Handley

Emergency Veterinarian

Alice grew up in the UK and graduated in 2018 from the Royal Veterinary College. She moved to New Zealand after finishing at university. She initially started in mixed animal practice then moved to small animal practice in Auckland.

Alice joined our team in April 2020 due to a growing interest in working in the field of small animal emergency medicine. 

Outside of work, Alice loves to surf, do CrossFit and explore the local beaches. She has a cat, Pepper, that she handraised from a tiny kitten.


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Dr Angeline Parkinson

Dr Angeline Parkinson

Emergency Veterinarian

Angeline was born and raised right here on the North Shore. After finishing her veterinary degree at Massey University, she worked in mixed practice down in the Waikato, before returning back home to Auckland to work at ARC in 2018

Angeline's love for travel soon resulted in a stint of working in the UK in emergency practice. She was caught up in all the UK/Europe COVID drama and spent a good part of 2020 locked down in France. 

Angeline returned home in January this year and is feeling very thankful to now be back in NZ and back here at ARC!

Angeline is passionate about emergency medicine and is enrolled in a Masters degree with Massey University.

Outside of work, Angeline loves being outdoors, hiking, horse riding or doing yoga. She also won't say no to a good wine and a cheese plate!

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Dr Caitlin Freidrichs

Dr Caitlin Freidrichs

BSc (Zoology) MusB (Classical Performance) BVSc
Emergency Veterinarian

Caitlin originally grew up in Auckland but initially moved to Dunedin to study at Otago university.  As soon as she completed her studies she moved to Palmerston North for veterinary school.  Caitlin graduated at the end of 2019 and then stayed at Massey an extra year to do a rotating internship focusing on emergency & critical care.  Outside of working she enjoys spending time outdoors and playing music.

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Dr Patricia Thong

Dr Patricia (Pat) Thong

Emergency Veterinarian

Pat is originally from Western Australia and came to NZ to work and explore  3 years ago. Pat initially started off as a mixed practice vet but decided to focus solely on companion animals. After working in the South Island for several years, Pat joined the ARC team as a full time emergency vet at the end of 2020. Outside of work, Pat spends her time doing yoga, tramping, and eating yummy food. 

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COVID-19 Alert Level 2 Announcement: ARC is still open 24/7 to provide emergency and specialist services.

We are limiting client numbers inside the clinic so kindly request that one adult family member accompanies each pet. Please wear a mask when entering the clinic.