Main Banner

Emergency Vet Clinic

If you have an urgent concern with your pet, our team at Animal Referral Centre (ARC) can help.

After Hours Service

We are open 24 hours per day, 7 days per week, 365 days per year.

Convenient North Shore Location

Providing the highest standards of emergency and critical care.

Dedicated, Caring Emergency Team

Supported by veterinary specialists in one of NZ's best equipped veterinary hospitals.


Main Banner
Main Banner
Main Banner
How ARC After Hours works Your call will be taken by one of the ARC After Hours team members,
who will take your details and advise you on what to do next.
You will be given an indication of the relevant consultation fees.
Emergency? Call us on 09 281 5815
with emergency vet
Regular vet
if required
(urgent cases

In an emergency

In an emergency, call us on 09 281 5815

We will assess your pet as soon as possible after arrival.

  • Pets are seen and treated by a dedicated emergency vet
  • Animals that require the most urgent and immediate treatment will be seen as a priority
  • We will contact your usual vet with an update of your pet’s progress as soon as possible during normal opening hours 
  • If your pet is critically ill or requires specialist attention, consultation with a specialist in the relevant field can be arranged if requested.

Upon arrival
Please report to reception.  Your pet will be promptly assessed and you will be advised on what will happen next.  

Consultation and treatment
In most cases this is a consultation with an ARC emergency vet, during which a treatment plan and any further associated costs will be fully discussed.

Pets in Critical Condition
If your pet is deemed to be critical then this will be communicated and they may be admitted to the treatment area so that life-saving treatments can be started as soon as possible. Once your pet’s condition is stabilised, a consultation will occur where an appropriate treatment plan can be developed and associated costs discussed.

More about our services

Directions by car

  • Coming from the north or south 
    Take the Upper Harbour Highway exit (414) off the Northern Motorway (SH1). Turn west on SH18. After driving two kilometres take the Albany Highway exit (2) and turn right at the lights onto Albany Highway. Continue on Albany Highway for 500 metres, through the Schnapper Rock/Bush Road intersection and down the hill. At the base of the hill turn left into the Animal Referral Centre driveway. The clinic is the second building back from the road.
  • Coming from the west
    Take the Northwestern motorway (SH16) northwest and exit (19B) onto the Upper Harbour Motorway (SH18). Continue along the Upper Harbour Motorway (SH18) east and exit (2) onto Albany Highway. Turn left onto Albany Highway and continue through the Bush Rd/Schnapper Rock Rd intersection and down the hill. Turn left into the Animal Referral Centre driveway at the base of the hill. The clinic is the second building back from the road. 

Meet Our Emergency Team

Dr Xanthe Warde

Dr Xanthe Warde

Head Emergency Veterinarian

Xanthe graduated in 2006 and started her emergency vet career in a part time role whilst working in general practice. After the earthquakes in Christchurch, she moved to Australia and completed a rotating internship covering surgery, internal medicine, diagnostic imaging and emergency medicine. She spent the following six years in university practice as an emergency veterinarian, and enjoyed being involved in training future veterinarians. Xanthe has continued this interest in training through involvement with the Australian and NZ College of Veterinary Scientists at membership level. 

Xanthe completed her Masters of Veterinary Medicine in 2012 and has continued to study to expand her knowledge. She loves working in emergency medicine. It is challenging but often very rewarding. 

Outside of work Xanthe has been involved with the NZ Army with a short stint in the Territorial Forces after graduation. She also enjoys running with her two dogs, Crossfit and cuddles with her Burmese cats. 

Find Out More
Dr Anne Wyer

Dr Anne Wyer

Emergency Veterinarian

Anne grew up in a city just outside Chicago, Illinois. She earned an undergraduate degree majoring in Biological Sciences and minoring in Chemistry from Northern Illinois University with an athletic scholarship to play for the women's soccer team. From there, Anne completed her Doctorate of Veterinary Medicine at the University of Illinois. Anne’s clinical externship experiences were mostly at zoo and wildlife facilities including Brookfield Zoo (Chicago), Memphis Zoo (Tennessee), Clinic for the Rehabilitation of Wildlife (Florida), and Fossil Rim Wildlife Center (Texas). 

Following graduation, Anne completed a one-year small animal rotating internship at Veterinary Specialists and Emergency Services in Rochester, NY and then a one-year avian and exotics internship at Gulf Coast Veterinary Specialists in Houston, Texas. These experiences have helped her become comfortable with a variety of species and disease processes. Anne first moved to New Zealand in July, 2017 to indulge her love of hiking and camping with easy access to mountains, forests, and the beach. 

Find Out More
Dr Emilie Mendez

Dr Emilie Mendez

Emergency Veterinarian

Emilie is originally from New Caledonia but moved to New Zealand at the age of 7. She graduated from Massey University with a Bachelor of Veterinary Science in 2014. Emilie loves the challenge of emergency medicine, saying it can be tough but also just as rewarding. She feels that the emergency veterinary team can make a massive difference when animals and their owners need it most. 

In Emilie’s time off she has been studying towards her Emergency memberships, to ensure that she is up to date with the latest developments in veterinary emergency and critical care. Emilie also loves travelling, running and exploring NZ.  She recently (January 2018) spent a month in the South Island in which she ran a few of the great walks including the Kepler Track, the Abel Tasman and the Hump Ridge and absolutely loved it.

The loves of Emilie’s life are her 2 Cornish Rex cats called Casper and Chicka, who she adopted a year ago. 

Find Out More

COVID-19 Alert Level 1 Announcement: ARC is open 24/7 for business as usual.
We are working to keep the waiting room as clear as possible, but clients who would like to wait outside or in their car are welcome to do so. We ask that you avoid entering our clinic if you are unwell; if so please call us to discuss the best way of ensuring your pet still receives care.