How to refer

If you have a patient that you feel would benefit from referral, please login to our referring vet portal below ("Primary Referring Veterinarian Login"). One of our friendly receptionists will then call your client to schedule an appointment at ARC.

Referring veterinarians can obtain a price guide by emailing Cost estimates can also be provided over the phone.

Urgent referrals & emergency transfers

In addition to submitting the referral through our portal, please call ARC (09 2815 815) to arrange a mutually suitable arrival time for the patient and to ensure a smooth case handover.

Telemedicine options

ARC is happy to provide complimentary advice for referring vets via phone or email. There is no charge for a brief phone call or email to discuss 1 or 2 questions about a patient. We will answer urgent questions as soon as we can; please allow up to 2-3 business days for us to respond to non-urgent requests.

For patients requiring more in depth assistance:

  • Our specialists can provide a full case review, phone consultation of up to 30 minutes with referring vet and an email summary of recommendations. The cost for the phone consult is $225 billed to the requesting veterinary practice. Please submit the referral as usual for these requests and specify that a phone consult is requested. We will then contact your clinic to arrange a date and time that is mutually suitable.
  • Our radiologists can provide x-ray reporting for $139 billed to the requesting practice. Please submit a referral for these requests and upload the images to Keystone.


Referral form

To refer to the Animal Referral Centre please fill in and submit the relevant form below.

  • To allow appropriate social distancing, we are allowing ONE person per pet to enter the hospital.
  • Please wear a mask when entering the hospital.
  • We are currently experiencing a high demand for emergency care. Please call us so we can explain current triage processes and wait times.